Delete Your Data
TopTenArr is self-hosted. Almost everything the app knows about you — your Plex token, your Radarr/Sonarr URLs and API keys, your library choices, your sync history — is stored only in the app's own database on your own device or server. We never receive it and cannot delete it for you, because we do not have it.
Two small things do reach our servers, and this page is how you get rid of them.
1. Delete everything on your device
Uninstall the app. On Android TV: Settings → Apps → TopTenArr
→ Uninstall. In Docker: stop the container and delete its config/
volume. That removes the local database in full, including your Plex token and any
Radarr/Sonarr API keys. Nothing needs to be requested from us for this step, and it takes
effect immediately.
Uninstalling does not remove the collections TopTenArr created inside your Plex library, because those belong to your Plex server, not to us. Delete them in Plex if you want them gone.
2. Request deletion of what we hold
Email [email protected] with the subject Delete my data. So we can find your records, include whichever of these you have:
- the licence key you were sent, or the email address you bought with;
- if you sent feedback from inside the app and want it removed, the approximate date you sent it — sending your email from the same address you contacted us with is enough.
You do not need an account to make this request; TopTenArr has no accounts of its own. We action deletion requests within 30 days and reply to confirm when it is done.
3. What gets deleted
- Your licence record — the key, the email address it was issued to, and the anonymous install IDs it has been activated on.
- Any feedback you submitted from inside the app, together with the diagnostic details attached to it: app version, your last 30 sync log entries, which services you had enabled, your licence plan, whether Radarr/Sonarr were reachable, and your Plex server's friendly name.
4. What we keep, and why
If you ask us to delete a licence record, that licence stops working — deletion and a refund are different requests, and deleting the record does not refund the purchase. We may retain the minimum billing record our payment processor and tax law require (an order ID and amount, held by Stripe, not by us). We do not keep a shadow copy of deleted feedback.
5. Questions
Email [email protected]. Our full Privacy Policy explains what is collected in the first place.
TopTenArr is not affiliated with, endorsed by, or sponsored by Netflix, Disney+, Max, Prime Video, Hulu, Apple TV+, Paramount+, Peacock, Plex, or any streaming service. All product names and logos are the property of their respective owners.